Shipping and Returns

Shipping and Returns

Shipping Options

We offer the option of  United Parcel Service (UPS)  or United States Postal Service (USPS) to ship our products to you, and we offer several options for shipping. All orders for in-stock merchandise that are placed prior to 3:30 pm Eastern Time (ET), Monday through Friday, should be shipped within one day of when your order was placed (excluding weekends and Holidays).

UPS shipping options are:
Standard
Orders shipped with Standard UPS Ground Service within the 48 contiguous states will arrive 1-6 business days after the order leaves our Pennsylvania warehouse.

Express
We also offer 3rd, 2nd and Next Day Air for an additional shipping charge. Shipping charges will be computed during check out.

Please note that UPS cannot ship to PO Boxes.

USPS shipping options are:
Priority Mail
Orders shipped with USPS Priority Mail within the 48 contiguous states will arrive 1-3 business days after the order leaves our Pennsylvania warehouse.

Express Mail
We also offer USPS Express Mail, which will arrive 1-2 business days after the orders leaves our Pennsylvania warehouse.

International Shipping
Please call us at 610-847-5173, fax us at 610-847-8691 or email us at info@krieghoff.com with your questions or order.
We will ship internationally to certain countries. To ship internationally, we use US International Priority Mail which takes approximate 6 to 10 business days to arrive. Please contact us for estimated shipping costs to your country. You will be responsible for any extra customs or duty fees that may be incurred.

Shipping Costs
Shipping costs will be computed during the checkout process and are based upon the weight of your total order.

Return Policy

The Krieghoff satisfaction guarantee!
We want you to enjoy everything that you buy from us. However, if you are not completely satisfied with your order, we will be happy to offer you an exchange or a full refund of your purchase price, providing that returns are made within 30 days of your purchase and that returned items are in their original condition. Abuse, alteration or extended use of an item voids this return policy. For items that are damaged, defective, or not what you ordered, we will be happy to refund your original shipping cost. Buyer will pay shipping costs for items returned for other reasons. We regret that items that are made-to-order cannot be returned. Krieghoff International reserves the right to inspect returned items and render a decision on their condition and whether the return policy applies. Send returns and exchanges to the following address via UPS or USPS Insured for your protection:

Krieghoff International, Inc.
PO Box 549 (USPS)
7528 Easton Rd. (UPS)
Ottsville, PA 18942

Please include a copy of your invoice along with a brief description of whether the item is a return or exchange. If it is an exchange, please include a description of what you would like instead.
If you have any questions, please call us at 610-847-5173 or email us at info@krieghoff.com.

Please note that this does not apply to Wood or Used Parts sold on the store.

**All Sales are Final on Wood and Used Parts purchased from the online store.**